Booking Terms & Conditions
The period of let will be as agreed between Sunnybrae Caravan Park (the Owners) and yourselves.
For direct bookings, a deposit of 35% is required with each booking to confirm the reservation, with the balance due six weeks prior to arrival. If the start date of the booking is within six weeks, the full balance is payable. The deposit is payable within 5 days of the date of the booking or the booking will be cancelled by the Owners unless agreed otherwise. For bookings made through online travel agents, payment terms may be different.
Please note that for Short breaks of up to 4 nights we reserve the right to move you into another holiday home to make the most efficient use of our availability, this does not apply to Orchid Lodge or Gunnera Lodge. In this event we will notify you accordingly.
All booking payments are non refundable, once the deposit and/or balance has been paid, no refund will be given if the holiday is cancelled by yourselves. We strongly advise you to take out holiday insurance to guard against this. This includes cancellation for any reason due to Covid-19 except for Government imposed travel restrictions.
In the event of Government restrictions that prevent you from travelling or in the event of cancellation by the Owners you will be entitled to a full refund or rebooking to a future date.
For every ones safety, in accordance with advice from the Scottish Government, you and all members of your party agree to abide by the Owners Covid-19/health and safety regulations whilst staying at Sunnybrae.
Please note, under no circumstances will the Owners be liable for any accidents, including damage or loss to guests’ person or property or the holiday homes at any time. We strongly advise you to have insurance to protect against this.
The information you give us in connection with your booking is held securely on our computer booking system and dealt with in accordance with the Data Protection Act. By providing us with this information, you are deemed to accept this and to have the consent of all members of your party. We will not share your data with any third party.
The Owners will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms caused by force majeure. ‘Force majeure’ means any act or event beyond our reasonable control including but not limited to: war, threat of war, invasion, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, storm, flood, earthquake, or other natural disaster, foot and mouth disease and all other similar events outside our control.
Arrivals are welcome between 3.00pm - 5.00pm on the date your holiday begins unless otherwise agreed, please note the last car ferry is 6.00pm.
Please vacate your holiday home by 9.30am on the day your holiday finishes to allow us to clean it thoroughly before the next guests arrive. We may inspect the unit before you leave the site to ensure that it has been left in a clean and tidy condition, and that there have been no breakages or other damage. We reserve the right to charge you a substantial cleaning fee if deemed necessary.
All breakages or damage must be paid for at the replacement value of the item. (Please notify us if you have broken anything as soon as possible so that we may replace it in good time for our following guests.)
Well behaved pets are welcome (maximum 2 pets per unit) on condition that whilst on site they are kept under strict control on leads at all times, no fouling is allowed on site, they are not left unattended indoors or outdoors at any time and not allowed on seating or bedding. Please bring your pets’ own bedding, towels for drying and blankets.
There is parking for 1 car only per holiday home. Additional cars and other types of vehicles must be left by the ferry slipway & are only allowed on site for loading/unloading. Long wheel based vans are allowed on site for loading and unloading only.
Electric Vehicles may only be charged from the holiday homes with prior agreement from the Owners due to lack of spare electricity capacity on site. There will be a charge for this service.
Please do not burn candles or other naked flames in the holiday homes.
Any type of open air fire except barbeques are not allowed on the site.
The pontoon and slipway are used at your own risk and we cannot be held responsible for loss, damage or injury resulting there from. No jet skis or similar vessels allowed.
The Owners do not permit water skiing or use of other “towables” in Cuan Sound or in view of the Caravan Park.
No smoking in the holiday homes at any time.
Occasionally the Island of Luing experiences loss of power, ferry service or water supplies. In the unlikely event that this occurs during your stay, we cannot be held responsible, as these are matters out of our control.
We do not usually take bookings for all male or all female parties of more than 3 people of the same gender - please enquire first.
Group bookings are not generally accepted - please enquire first.
The Owners reserve the right to refuse to hand over a holiday home to any person, who in our opinion is not suitable to take charge. In such cases, all hire charges will be refunded in full and all liability of the Hirer and Owner shall thereupon cease.
The Owners reserve the right to decline a booking without giving any reason and to terminate a rental for improper use or unacceptable behaviour at any time without any refund.
The numbers in your party must be stated at the time of booking. Only persons and pets declared at time of booking will be accommodated. Babies count as children.
An additional charge will be payable if you invite any guests to stay over but this must not exceed the occupancy limit of 4 people. Please discuss and confirm agreement with the Owners first.
Please have fun, but no noisy parties or other disturbance will be tolerated. This is a quiet site, any excessive noise will result in your rental being immediately terminated, and no refund will be due. Noise must be kept to a minimum between 9pm and 8am.
There are no toilet or washing facilities for public use on site.
Sunnybrae has low pressure water that may be different to what you are used to at home. Our showers are sufficient and functional, not powerful.
We reserve the right to gain access to our holiday homes for all reasonable purposes at any time.
The decision of the Owners is final and binding in all matters at all times.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
Please be aware that a booking is a contract in law and is governed by Scottish Law.
We all automatically buy insurance if we are booking an overseas holiday but don't bother for UK holidays .However, please bear in mind that your booking with us is a legally binding contract and what would happen if you or a family member fell ill, had an accident, passed away or were made redundant, for example? You are still liable for the full cost of your holiday, even if you are unable to come.
It is worth looking at some of the price comparison websites for prices, and make sure that the policy offers all the cover you need (some charge extra for redundancy cover).
Hopefully you can find a scheme to suit you so that you can relax and look forward to your holiday with total peace of mind.